Why Haven’t I Received My New User Bonus on WEEX?
Haven’t seen your WEEX new user bonus yet? Don’t worry, we’ll walk you through the most common reasons and what you can do next.
New user bonuses are designed to welcome you to the platform, but they typically come with specific eligibility criteria and steps that need to be completed. If you haven't received your bonus, here are the most common reasons why, along with what you can do:
Common Reasons for Not Receiving Your Bonus:
- Incomplete Identity Verification (KYC): To be eligible for most new user bonuses, you must complete at least Level 1 Identity Verification (KYC). This is a mandatory step to ensure compliance and security. Check this guide if ur KYC failed: Why My KYC Verification Failed on WEEX?
- Not a First-Time User: The new user bonus is exclusively for individuals who are registering on WEEX for the very first time. If you have previously registered an account with WEEX, even if it's no longer active, you might not be eligible.
- Failure to Meet Deposit or Trading Volume Requirements: Many bonuses require a minimum first-time deposit amount or a specific trading volume (e.g., spot trading volume of 100 USDT or futures trading volume of 500 USDT) to be completed within a certain timeframe (e.g., within 7 days of registration). Ensure you have met these thresholds.
- Activity Outside the Promotion Period: Your registration or qualifying activities might have occurred outside the specified promotion period. Always check the event's start and end dates.
- Violation of Activity Rules: WEEX has strict rules against fraudulent activities such as wash trading, cheating, or registering multiple accounts. If any such behavior is detected, your eligibility for the bonus may be revoked.
- Bonus Distribution Delays: Bonuses are usually distributed within 24 to 48 hours after meeting all requirements. There might be a slight delay during peak times.
- Conflict with Other Promotions: Some new user promotions cannot be combined. If you participated in another welcome event, it might affect your eligibility for this specific bonus.
What Should You Do If You Believe You Are Eligible?
If you've reviewed the above points and believe you meet all the criteria, please consider the following steps:
Check Your Account: Verify that your KYC is complete and that your deposit and trading volumes are correctly recorded in your WEEX account.
Wait a Little Longer: If you've just completed the requirements, allow up to 48 hours for the bonus to be credited.
Contact WEEX Customer Support: If more than 48 hours have passed and you still haven't received your bonus, the best course of action is to reach out to WEEX's customer support team. Provide them with your WEEX UID and details of the bonus you are expecting, along with any relevant screenshots or transaction IDs. They will be able to investigate your specific case and provide clarification.
You may also like

What is Algos One AI (AIAO) Coin?
Algos One AI (AIAO) is a new addition to the crypto world, distinguished for its cutting-edge AI-powered trading…

AIAO USDT World Premiere: Algos One AI (AIAO) Coin Launches on WEEX
WEEX Exchange proudly announces the world premiere listing of Algos One AI (AIAO), an innovative AI-driven token empowering…

What Is a Hackathon? A Beginner’s Guide to Crypto Innovation Events and Why They Matter in 2026
As we hit mid-February 2026, the crypto world is buzzing with events like the AI Wars: WEEX Alpha…

What Is a Hackathon? A Beginner’s Guide to Crypto Innovation Events Like WEEX AI Wars
Hackathons have surged in popularity within the crypto space, bringing together developers, traders, and innovators to tackle real-world…

Mastering AI Crypto Trading: A Beginner’s Guide on How to Use AI for Crypto Trading
As we move through 2026, AI crypto trading is gaining momentum with events like the WEEX AI Trading…

Master AI Crypto Trading Strategies: Building High-Performing Systems for Volatile Markets
As we hit mid-February 2026, the crypto world is buzzing with advancements in AI-driven trading. The WEEX AI…

What Is AI Trading? A Beginner’s Guide to Automated Crypto Strategies in 2026
As we hit mid-February 2026, AI trading is making waves in the crypto world, especially with events like…

Is Claude AI Any Good for Creating Trading Strategies in AI Trading?
AI trading has surged in popularity lately, especially with events like the WEEX AI Trading Hackathon pushing boundaries…

Does AI Trading Actually Work? Real-World Evidence from Crypto Markets in 2026
As we hit mid-February 2026, AI trading is making waves in the crypto world, especially with events like…

Algos One AI (AIAO) Coin Price Prediction & Forecasts for February 2026 – Could It Surge Post-Launch?
As a seasoned crypto investor who’s traded through multiple bull and bear cycles, I’ve seen projects like Algos…

Is XAUt a Stable Coin? Unpacking Tether Gold’s Role in 2026 Crypto Markets
As of February 20, 2026, Tether Gold (XAUt) continues to draw attention amid rising gold prices and economic…

How Do You Store XAUT? Essential Tips for Safely Holding Tether Gold in 2026
With Tether Gold (XAUT) hitting a current price of $4,999.36 USD and a market cap of $2,603,796,088 USD…

Tether Gold (XAUT): How Much Gold Is One XAUT and What It Means for Investors in 2026
Tether Gold (XAUT) has been making waves in the crypto space, especially with Tether’s aggressive gold purchases pushing…

Is XAUT the Same as Gold? Exploring Tether Gold’s Role in 2026 Crypto Markets
As we hit mid-February 2026, Tether Gold (XAUT) continues to bridge the gap between traditional gold investments and…

Where to Buy XAUT in 2026: Top Platforms, Strategies, and Market Insights for Tether Gold
In the early months of 2026, gold-backed digital assets like Tether Gold (XAUT) have seen a surge in…

Tether Gold XAUT Price Prediction & Forecasts for February 2026: Holding Steady Near $5,000 Amid Gold Market Resilience
Tether Gold (XAUT) has been a standout in the crypto space this month, maintaining its peg to physical…

UNI Airdrop: Claim Your Share of 50,000 USDT on WEEX and Master 2026 Trading Strategies
Maximize your crypto portfolio with the WEEX UNI airdrop event. Earn a share of 50,000 USDT through tiered rewards, zero-fee trading, and strategic DeFi positioning in 2026. Join the top-tier exchange today.

WEEX Poker Party Strategy: Maximizing Score Bonuses and Rewards
Maximize rewards in the WEEX Poker Party with our guide on score bonuses and daily settlement rules. Learn how to stack multipliers and use Lucky Boosts to earn WXT.
What is Algos One AI (AIAO) Coin?
Algos One AI (AIAO) is a new addition to the crypto world, distinguished for its cutting-edge AI-powered trading…
AIAO USDT World Premiere: Algos One AI (AIAO) Coin Launches on WEEX
WEEX Exchange proudly announces the world premiere listing of Algos One AI (AIAO), an innovative AI-driven token empowering…
What Is a Hackathon? A Beginner’s Guide to Crypto Innovation Events and Why They Matter in 2026
As we hit mid-February 2026, the crypto world is buzzing with events like the AI Wars: WEEX Alpha…
What Is a Hackathon? A Beginner’s Guide to Crypto Innovation Events Like WEEX AI Wars
Hackathons have surged in popularity within the crypto space, bringing together developers, traders, and innovators to tackle real-world…
Mastering AI Crypto Trading: A Beginner’s Guide on How to Use AI for Crypto Trading
As we move through 2026, AI crypto trading is gaining momentum with events like the WEEX AI Trading…
Master AI Crypto Trading Strategies: Building High-Performing Systems for Volatile Markets
As we hit mid-February 2026, the crypto world is buzzing with advancements in AI-driven trading. The WEEX AI…